Our hardware products are manufactured with strict quality controls. Please note the following specific warranty and purchase conditions:

• The warranty covers only normal use of hardware devices.
• Fleeta is not liable for misuse, abuse, neglect, improper shipping/installation, disasters, or unauthorized repair/modification.
• You must retain your purchase receipt and invoice for warranty service validation.
• The standard manufacturer warranty does not extend to cover third-party products sold on our platform.

Global Shipping & Import Duties

We ship globally via DHL with a few regional exceptions due to local shipping carrier constraints. All import duties, local taxes, and custom clearing charges are the buyer's sole responsibility.

Shipment Options & Timelines

• Standard delivery within 2-3 business days (remote areas may take up to 7 business days).
• Orders are processed and shipped Monday through Friday, mostly within one full business day from payment confirmation.
• Back Order items will be dispatched immediately as they become available.

Customs, Gift Policy, and Deliveries

• Customs duties and taxes are non-refundable, even if products are subsequently returned.
• We cannot mark packages as gifts or artificially alter pricing on custom documents under any circumstances.
• A shipment confirmation email containing a direct DHL tracking link will be sent automatically once your package has shipped.
• Fleeta is not responsible for packages that go missing or are stolen after successful delivery to the customer's specified address.

Returns are accepted within 30 days of delivery. Items must be in their original packaging, unused, and in resalable condition. Please inspect your order immediately upon arrival.

• To initiate a return, contact our support team via the contact form or email with your order number and reason for return.
• A return merchandise authorization (RMA) number will be issued if the return is approved. This number must be clearly marked on the outside of the return package.
• The customer is responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure delivery.
• Refunds will be processed to the original payment method within 5-7 business days after the returned item is received and inspected.

An RMA is required for all returns and exchanges. This ensures that your return is processed efficiently and that the correct replacement or refund is issued.

• RMA requests must be submitted within 30 days of delivery. After this period, no returns will be accepted.
• Include the RMA number on the outside of the package and on a copy of the original invoice inside the package.
• Packages received without an RMA number may be refused or delayed in processing.
• For defective items, please provide photos or a detailed description of the issue to expedite the warranty claim.

Orders can be cancelled before they are processed and shipped. Once an order has been dispatched, it cannot be cancelled and must be returned following the return policy.

• To request cancellation, contact support immediately. We process orders quickly, so prompt action is required.
• If the order has already been processed, you will receive an email with shipping details. In this case, please follow the return instructions.
• Cancellation requests for backordered items are handled on a case-by-case basis and may incur a restocking fee depending on the supplier's policies.

Refunds are available in the following circumstances:

• Fleeta is unable to fulfill the order within 30 days of purchase.
• The product is defective and covered under the Warranty or Return Policy.
• The wrong product was shipped.
• The product was damaged during shipment.
• An unopened product is returned within 7 days of delivery due to a change of mind.

For change-of-mind returns:

• The product must be unopened, unused, and in its original packaging.
• The customer is responsible for all return shipping costs.

Return Process

• Before returning any product, please contact sales@fleeta.io to obtain return authorization and shipping instructions.
• Products returned without prior authorization may be refused.
• If a refund is approved, the product must be returned according to the provided instructions.

Refund Policy

• Original shipping charges, import duties, taxes, customs fees, and return shipping costs are non-refundable, unless required by law or the refund is due to Fleeta's error.

A FLEETA Enterprise Bundle consists of an annual Enterprise subscription voucher (paid) and hardware provided at no charge.

• This policy applies only to the subscription voucher included in the bundle.
• Shipping, exchange, return, and repair of the hardware are governed by the separate Hardware Refund & Shipping Policy.
• This policy applies to vouchers purchased through the web viewer (Stripe). It does not apply to subscriptions purchased via in-app payment (App Store / Google Play).

• The redemption code is sent to the email address used at the time of purchase.
• The voucher must be redeemed on the FLEETA web viewer. Entering the code activates the Enterprise subscription.
• A voucher may be redeemed up to twice per account (up to 4 years), on an account that has no active annual subscription.
• Redemption is restricted on accounts that already have an active annual subscription.

• The redemption code must be redeemed within 60 days of the purchase date.
• Once redeemed, the Enterprise subscription is available for 24 months from the activation date.
• A code whose validity period has expired can no longer be redeemed.
• The validity period may be extended by up to 12 months. To request an extension, please contact cs@pittasoft.com.

• If the voucher has not yet been redeemed (activated), you may cancel your order by contacting sales@fleeta.io.
• If the hardware has not yet shipped, the order will be cancelled and fully refunded.
• Once the hardware has shipped, it is handled under the Hardware Policy, and the voucher refund follows the conditions below.

Voucher refunds are determined based on whether the voucher has been redeemed (activated). The voucher has not yet been redeemed (activated), and one of the following applies:

• Hardware not shipped: A full refund is provided.
• Unopened, unused hardware returned: Unopened products may be returned for change of mind within 7 days of the delivery date. The product must be unopened, unused, and in its original packaging, and the return shipping cost is borne by the customer. Once the return is confirmed, the voucher is fully refunded.

• If the hardware has been opened or used, it cannot be returned or refunded under the Hardware Policy — regardless of whether the voucher has been redeemed — and the voucher is not refundable either.
• Once the voucher has been redeemed (activated), it is non-refundable. If the order is cancelled after the voucher has been redeemed (activated), the redeemed (activated) voucher is terminated immediately.
• An activated annual subscription is not refunded for the remaining term if cancelled during the subscription period; renewal stops at the end of the paid term.